Frequently Asked Questions

  • You can fill out the Service Request form on our website, call us, or send us an email to schedule a visit.

  • The on site inspection costs a base fee of $50 for up to 3 items, with an additional $10 charge for each extra item. This minimum service fee is waived if the service is performed the same day or if the estimate is accepted within 7 days.

  • Every repair is unique, with different damage, repair options, and customer expectations. A general price list can be over simplistic and misleading, so we prefer to assess each case individually.

  • Yes, we specialize in working with various insurance and warranty companies as well as most well known furniture manufacturers.

  • Yes, we have specialized technicians who are experts in antique furniture restoration.

  • We perform most repairs and cleaning on site. However, more complex tasks like reupholstery, refinishing, or redyeing are typically completed in shop.

  • We provide standard parts and materials (handles, buttons, motors, glides, supports, etc.). Some parts may need to be ordered from the manufacturer. For fabric, you can either supply your own, or we can assist you in ordering from our trusted vendors.

  • Yes, our technicians are able to work with materials and parts that you provide.

  • In most areas, our technician can bring samples of leather, vinyl, and fabric to your home. You can also visit our trusted vendor's website for more options.

  • Appointments are confirmed when scheduled. If you would like a courtesy email or call the day before, you can request this option with one of our representatives.

  • Our technicians typically call 15-20 minutes prior to their arrival. If you need a call further in advance, you can request that when booking.

  • On the day of your service, you can call our office, and one of our representatives will be happy to provide you with a more specific ETA for your technician.

  • An accurate estimate, along with a detailed report and photos, will be provided after the on site inspection.

  • Yes, you can submit a service request form, and we will respond with ballpark estimates for free. However, exact estimates and certain options may require an on site inspection.

  • This fee helps cover the fuel, travel time, and professional expertise associated with sending a qualified technician to your home for a hands on assessment.

  • We accept Cash, Credit/Debit Cards, and Checks.

  • Yes, all our technicians are screened, which includes criminal and driving record checks, background checks, and drug testing.

  • All our technicians will have the necessary service paperwork and can present their company identification and business cards.

  • This is always our goal. Our technicians come to your home fully prepared with the necessary tools and a wide range of common parts. As long as the repair doesn't require custom materials and the time allows, they are ready to begin the work as soon as you approve the estimate.

  • Our technicians take photos for documentation and accuracy. This visual record helps our team correctly identify any necessary parts, track the repair process, and provide supporting evidence for warranty claims, ensuring your service is handled efficiently.

  • The technician will discuss all repair and cleaning options with you during the on site inspection. Afterward, we will email you a detailed report with the estimate and attached pictures.

  • No, our technicians do not determine the final solution. They follow company standards and provide a neutral opinion. They file a report with supporting documents and pictures to your warranty company, whose experts review the information and make the final decision.

  • The technician will file a report with supporting documents and pictures to your warranty company. Their experts will review the information and decide the next steps for your claim. Please contact your warranty service for further assistance.

  • Please call or email us with your zip code and the furniture issue. We may be able to provide service in your area for an additional travel fee.

  • Please file a Business request on our website, or you can contact us by phone or email to discuss further information.

  • Our company typically uses NET30. However, we are open to discussing different payment terms with our management.